Cv789 Privacy Policy — Your Data, Fully Protected

1 Introduction & Scope

Cv789 (cv789.win) is an international online gaming platform serving players in Bangladesh and many other countries worldwide. We understand how sensitive your personal information is, which is why this Privacy Policy is designed to give you a clear picture of exactly what cv789 does with your data.

This Privacy Policy explains how your information is collected, stored, and used when you access cv789's website, mobile app, and related services. It operates as a supplement to our Terms and Conditions.

Scope of Application

• All registered account holders on cv789.
• This policy also applies to visitors who are only browsing.
• Anyone who contacts cv789 customer support.
• Anyone using any cv789 partner service.

2 What Information We Collect

Cv789 collects two types of information from you — what you provide directly, and what is gathered automatically as you use the platform.

Information You Provide Directly

• Full name, date of birth, and nationality.
• Email address and mobile number.
• Residential address.
• National ID card or passport (required for KYC verification).
• Payment method details (Mobile Banking / Nagad / Rocket number).
• Messages and complaints sent to customer support.

Automatically Collected Information

• IP address and device information.
• Browser type and operating system.
• Which pages you visited on the platform and for how long.
• Gaming history and betting activity.
• Date and time of each login and logout.
• Cookie and session data.

3 How Your Information Is Used

Cv789 uses your information only for defined purposes. No data is stored or used without a clear reason.

• Account Management — Account creation, login verification, and account security.
• Payment Processing — Processing deposits, withdrawals, and financial transactions.
• Fraud Prevention — Identifying suspicious activity to maintain platform security.
• Legal Obligations — Supplying required information to regulatory authorities.
• Improving customer support services.
• Personalizing your platform experience.
• Promotions and bonus offers customized to your preferences.
• Responsible gaming monitoring — detecting unusual gaming patterns.

4 Who We Share Your Information With

Cv789 shares your personal information with trusted parties only in limited circumstances. Your data is never sold for commercial purposes.

Lawful Basis for Sharing Information

• Payment processors: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Game Providers: Limited data is shared solely to operate Live Casino and slots games.
• Regulatory authority: Data may be shared with government authorities when required for legal claims or investigations.
• Fraud prevention agencies: Limited information is shared with verification service providers to maintain platform security.

Who We Don't Share Your Information With

• Marketing or advertising companies.
• Data brokers or data resale companies.
• Any other competing gaming platform.
• Any third party that does not have an agreement with cv789.

5 Cookie Policy

Cv789 uses cookies to operate the platform. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Types

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: Language preferences and theme settings — to personalize your experience.
• Analytics cookies: Pages visited and usage patterns — for platform improvement.
• Marketing cookies: To show relevant offers (you may opt out at any time).

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may affect login or payment functionality.

6 Data Retention Period

Cv789 does not store your information indefinitely. Retention periods for each type of data are determined by specific purposes and legal requirements.

• All data is retained for as long as the account remains active.
• Financial transaction data after account closure 5 Years retained (as required by law).
• KYC Documents 5 Years stored.
• Customer Support Conversations 2 Years retained.
• Marketing-related data is deleted as soon as consent is withdrawn.

7 Your Rights

Cv789 respects your right to control your personal data. The rights listed below are yours, and you can exercise them at any time.

8 Security Measures

Cv789 uses industry-leading technology to protect your data. Our security infrastructure is multi-layered and continuously updated.

• 256-Bit SSL/TLS Encryption — All data transfers are fully encrypted.
• Two-Factor Authentication (2FA) — An additional layer of security for your account.
• Firewall & DDoS Protection — Servers protected against external threats.
• Regular Security Audits — Regular audits conducted by third-party specialists.
• Automated alert system for suspicious activity.
• Strict staff access controls — only authorized personnel can view your data.

Steps in the Event of a Data Breach

If your information is ever at risk for any reason, cv789 will notify you immediately by email. The relevant regulatory authority will also be reported to within 72 hours, and swift action will be taken to minimize any harm.

9 Protection of Minors

Cv789 is strictly an 18+ platform. We do not collect or store personal information from anyone under the age of 18 under any circumstances.

• Date of birth verification is mandatory at the time of registration.
• Where there is doubt, age is verified through KYC documents.
• Any account found to belong to a minor is immediately closed and all associated data is deleted.
• Parents can report suspicious activity to our support team.

10 Privacy Policy Updates

Cv789 reserves the right to update this Privacy Policy when necessary, whether due to legal requirements, new services, or security improvements.

• Notice of material changes will be sent via email or posted on the platform in advance.
• You can check the "Last Updated" date at the top of the page to track any changes.
• Continued use of the platform after a new policy takes effect will be considered your acceptance of the updated policy.
• If you do not accept the new policy, you will have the option to close your account and withdraw your balance.

11 Contact Us

For any questions, complaints, or requests to exercise your rights under this Privacy Policy, please contact our support team.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day.
• Response Time: Typically 72 Hours within.